Lanark Branch: 01555 660000

Lanark branch: 01555 660000

COVID-19 IMPORTANT UPDATES

17/06/2020 Small Animal Hospital

We are delighted to be able to tell you that clients with appointments for consultations will be allowed into our Lanark and Wishaw practices from Monday 22nd June.

So we can keep customers and team members safe during this time, we have implemented the following measures:

  • Plexiglass screens will be at all reception desks to protect you and our team members.
  • There will be a limited number of people permitted in our waiting rooms.
  • We can only allow one owner per animal.
  • We will only see pets by prior appointment, so please make an appointment by phoning first, to avoid disappointment.
  • Call reception to let them know you have arrived and make your way with your pet to the customer entrance at your appointment time.
  • You will be met by one of the team at the customer entrance.
  • They will take you through to the reception area, where you can have a seat in the reception area whilst the vet examines you pet in the consult room.
  • After the examination the vet will give you feedback on your pets condition.
  • Reception will then dispense any necessary meds, book any future appointment and you can pay your bill, preferably by card to minimize cash handling.
  • Whilst in any of our practices, please respect social distancing and any requests by staff, also observe any signage and floor markings in practice.  These measures are to protect both your safety, and that of our staff.
  • All customers must wear a face-covering and use the hand sanitisers upon entering the premises. We cannot provide you with the face-covering so please bring your own.
  • Unfortunately, to protect you and our staff, anyone coming for an appointment without a face-covering cannot be seen.

If you are experiencing any symptoms, please stay at home to protect others and yourself. For self-isolation advice visit NHS111 on line at nhs.uk/coronavirus.

Thank you

 

25/05/2020: Equine Hospital

******Important Information Regarding Missed Vaccinations*******
It has been a challenging few weeks for people from every walk of life and we would like to firstly thank you all for your patience, understanding and adaptability to our revised working practices and guidelines.
We are delighted at this time to be able to help out those clients whose horses have missed out on influenza and/or tetanus vaccination boosters or parts of their primary course due to the period of ‘lockdown’ imposed by the government in response to the Covid 19 epidemic. This will include all vaccinations missed between the 16th March and the 17th May 2020.
From the week beginning the 25th May 2020 the reception team will be contacting all clients who have been flagged up on our system as having missed a vaccination. Clients that have to restart their horse’s vaccination course will receive the second vaccine FREE OF CHARGE (a visit fee charge will still apply, however, we will endeavour to group these in yards/areas to allow the visit cost to be split wherever possible). This will assist in getting your horses flu vaccinations back up to date.
The vaccine amnesty ends on the 15th July 2020 which means the first two vaccinations will have to be given by this date. Although it is the client’s responsibility to ensure that the second vaccination has been undertaken within this time, the reception team will book the appointment for the second vaccination at the time of making the initial appointment.
As per our previous post we will be maintaining social distancing throughout all visits and will continue to complete risk assessments prior to each visit - the reception team will discuss this with you at the time of booking.
If you would like to discuss this further, or if you have any concerns regarding your horse, please do not hesitate to contact us in the usual way.
We wish all of our clients, their families and friends well during these difficult times.
From all of us at Clyde Vet Group.

 

10/05/2020: Equine Hospital

We would all like to thank our clients and referring vets for their patience over the last few weeks in light of the COVID 19 regulations.
All of us at Clyde Vet Group Equine Hospital remain totally committed to the fight against the coronavirus and the protection of our staff and clients. We realise that many of the regulations and social distancing measures will be in place for many further weeks, possibly months.

This week, in light of updated guidance from the Royal College of Veterinary Surgeons and the British Equine Veterinary Association, we are able to begin performing some vaccinations again, where there is a justifiable need based on risk and only where strict social distancing measures can be complied with. Each request will be treated on their merits and a risk assessment taken prior to the visit being made.

Horses can be vaccinated at their usual premises if they can safely be tied up for the vaccine to be administered. The client must stay at least 2m away from the vet at all times, preferably outside the stable.
In a yard where there are multiple horses with multiple owners requiring to be vaccinated, only one representative should be present for all horses. We also want to reduce travel where we can so if we are attending a yard, it would be preferable that all horses due in the next six weeks are vaccinated at the same visit.

Horses can also be vaccinated at the Hospital providing they remain in their lorry or trailer and social distancing is maintained at all times. Again please phone the clinic for this service. As with horses being vaccinated at home there will need to be a justifiable need for this based on risk. Clients are not allowed into the Hospital buildings.

We appreciate that due to previous advice and restrictions there are a number of horses who have missed their annual boosters. We hope in the next 2-3 weeks to announce an amnesty programme to restart vaccinations and assist owners who have financially been penalised due to the vaccines lapsing. We will be announcing information about vaccine amnesties when we receive them.

Once again, thank you for understanding and cooperation. Stay safe all

 

06/05/2020: Small Animal

SMALL ANIMAL HOSPITAL – UPDATE

Due to the overwhelming workload on every Monday and Friday, we need to make certain temporary changes to the work we can do on those days.

- Our drug delivery service will now not be running on Monday and Friday, but is still operating on other days.

- We will not dispense wormers, or flea/tick treatment, on Monday and Friday

- We will not vaccinate cats and dogs on Monday and Friday

Thus if you phone us and want vaccines or wormers on Monday and Friday, please understand if we cannot accommodate you on those days, but it will be possible on the next available working day.

We would politely remind clients that for their safety, and that of our staff, the veterinary profession is currently only able to do limited work, and we will on occasion decline to see your pet if the condition is not urgent; we are still in the middle of the Coronavirus pandemic and there has been no easing of lockdown.

Unfortunately, despite this, we have had an unacceptable level of verbal abuse of our staff as a result of these work limitations. Obviously, this will not be tolerated, and any clients who wish to indulge in this behaviour will be required to attend another veterinary practice.

Thank you for your understanding.

 

06/05/2020: Small Animal

SMALL ANIMAL HOSPITAL – UPDATE

We are delighted to be able to say that from Monday 11th May our Wishaw branch will be open again for limited periods for consultations from Monday to Friday. These will be by appointment only.

In addition, from 11th May, you will also be able to phone Wishaw directly from 9 am – 5 pm.

As with Lanark, members of the public will not be permitted into the building, and we would ask clients to park in the car park at the back of the building and phone the Wishaw reception to let them know you are there.

Unfortunately, we will be unable to see any client that turns up at the building without an appointment.

We have also decided, with Wishaw opening, that we will be able to do a limited number of routine boosters of cats and dogs from Tuesday 12th May at Lanark and Wishaw.

Thank you.

 

29/04/2020: Farm Department

The farm department are now offering a medication delivery service to help farmers in these trying times. If you would like your order delivered just ask a member of the reception team when you call for your order and we will have it with you as soon as possible.

 

23/04/2020: Farm Department

IMPORTANT FARM VISIT ADVICE

Due to the Coronavirus pandemic, the government has now issued strict guidance on the minimisation of social contact between humans. We have a responsibility to support this, both for our clients and our teams.

This means that there are new risks that must be considered, when deciding whether we should be visiting farms or not. Our veterinary teams make decisions every day, by weighing up relative risks vs benefits. However, during these unprecedented times, although all of our visits have health benefits, we must consider whether the risk to our clients of visiting the farm justify these benefits. All of our farm vets will be working from home and only visiting the practice to collect meds and restock their cars.

What you need to know:

· Our team members are following government social distancing advice at all times

· Visits are only taking place on farms that aren’t showing symptoms or self-isolating

· If someone on the farm is self-isolating and the visit is an emergency then a 2nd team member will attend to help with the call rather than interaction with farm team

· Visits should take place in well ventilated area or outside where possible, animal should be restrained to allow 2m safe space between team member and farm staff

· We are limiting the number of people in practice buildings, as such could you please call in advance to order medications and call when you are outside so that a staff member can bring them out for you

· We will not be doing any of the following visits in person, but can do some over the phone/video call:

- Health planning
- Data analysis
- Milksure/antibiotic failure investigations
- Smallholder visits that don’t pertain to food chain or
animal welfare
- Training courses

We would like to thank you for your patience and understanding and hope that you all stay safe.

 

23/04/2020: Small Animal Hospital

Unfortunately due to current staff shortages during Covid 19 we will no longer be able to dispense medicines from our Wishaw branch.

Prescriptions can continue to be collected at Lanark, and we are still offering a dedicated delivery service for medications throughout our practice area, so please contact Lanark on 01555 660000 ext 0 if you wish to use this option.

Thank you for your understanding.

 

10/04/2020: Small Animal Hospital

Wishing all our clients a happy & safe Easter weekend.

Please be aware that on Easter Monday the practice will be open reduced hours (8am-5pm) for emergencies only. There will be no delivery service or prescription collections on Monday, these will resume as normal on Tuesday. Our out-of-hours emergency service will be available throughout.

 

09/04/2020: Small Animal Hospital

SMALL ANIMAL MEDICINE DELIVERY SERVICE - UPDATE

Unfortunately, due to the very large distances our vans are having to travel on this service, far greater than was anticipated, the delivery fee will be increasing to £5 per delivery from next Monday 13th April.

Clients on our Pet Health Plan will still get free deliveries.

ALSO, AS A THANK YOU FOR THEIR WORK AT THIS TIME, ALL CLIENTS WHO WORK FOR THE NHS, AND HOLD APPROPRIATE IDENTITY BADGES, WILL ALSO RECEIVE FREE DELIVERIES.

Please remember you will still be able to pick medication up from Lanark, and (by prior arrangement) at Wishaw.

 

08/04/2020: Small Animal Hospital

CATS DO NOT SPREAD COVID-19

There is a news story today suggesting we need to keep all cats in due to a risk of them spreading COVID19 virus. We believe this is not true, and the BVA president was mis-quoted by the press. What was actually said was:

“We are not advising that all cats are kept indoors. Only cats from infected households, or where their owners are self-isolating, and only if the cat is happy to be kept indoors. Some cats cannot stay indoors due to stress-related medical reasons".

All of the expert opinion and science suggests infection is from human-to-human transmission.

Keeping some cats indoors can significantly harm their health and welfare.

We would advise:
• If a cat owner has symptoms they should try to keep their cat inside where possible.
• You should not touch a cat if it is not yours
• Everyone should wash their hands before and after playing with or feeding their cat.

The links below may be useful:

UK government: There is no evidence of coronavirus circulating in pets or other animals in the UK and there is nothing to suggest animals may transmit the disease to humans. (07/04/20) https://www.gov.uk/…/coronavirus-covid-19-advice-for-people…

OIE (World Organisation for Animal Health): The current spread of COVID-19 is a result of human to human transmission. To date, there is no evidence that companion animals have spread the disease. Therefore, there is no justification in taking measures against companion animals which may compromise their welfare. (07/04/20)

https://www.oie.int/en/scientific-expertise/specific-information-and-recommendations/questions-and-answers-on-2019novel-coronavirus/?fbclid=IwAR3vj7Thir1kxNuHKCAB2FBZZImYQMqTfQ7_FLXfRVYO2j_47pqqZOEPK8U

 

07/04/2020: Small Animal Hospital

SMALL ANIMAL MEDICINE DELIVERY SERVICE

From today we are excited to be able to announce that we are now offering a mobile delivery service for medication and pet food (max 2 x 15kg bags per delivery per day), for any clients choosing or enforced to self-isolate.

The deliveries will cover the following areas:

• Lanark area Monday and Wednesday
• Wishaw area Tuesday and Thursday
• Lesmahagow area Fridays

As an introductory offer, there will be a small delivery fee of £2 for each order, although it will be free for clients on our Small Animal Health Plans.

To place an order, call our Lanark practice on 01555 660000 and select option ‘0’ for the small animal delivery service.

We will take your calls on this number between 8am and 11am Monday to Friday, with the aim of being able to deliver your order later that day or the following morning.

We will give you a call when we are on our way, so please confirm we have the right contact details on your account.

If you live outside any of these areas please let us know and we’ll do all we can to arrange a delivery when we are in a nearby area.

As you will be in isolation our staff will leave the delivery on your doorstep, knock on the door and then walk back to the end of the path. It is important that someone is home to receive the order.

 

SMALL ANIMAL MEDICINE DELIVERY SERVICE - IMPORTANT UPDATE

We need to clarify some points when you place your order.

The phone number option of '0' on our Lanark phone service is ONLY for the delivery service.

If you wish to collect your prescriptions in person at Lanark then you need to use the usual option '1' for the small animal department.

Also please do not leave messages for vets on the delivery service line, because they will not get them. As has always been the case, use option '1' for the small animal department and leave your message with the reception team.

Thank you, and stay safe.

 

06/04/2020: Small Animal Hospital

CLYDE VET GROUP – PUPPY VACCINATION UPDATE

Following discussions over the weekend with various organisations, we have decided to restart first vaccinations in puppies and kittens from today, 6th April. However, we have been advised by the vaccine manufacturer, to ensure maximum protection of the puppies and kittens, that we should start vaccines no earlier than 8 weeks of age, and ideally 10 weeks.

Whilst we had initially decided to suspend first vaccinations, it has become clear that we would be at great risk of a significant disease outbreak once lockdown was relaxed. It will also greatly help with puppy socialisation. As a result we feel it is appropriate to reverse our decision. However, to limit client numbers, we will only do a limited number of vaccines each day.

Unfortunately, we will only be prepared to vaccinate puppies for our own clients. If you normally attend another practice we would ask that you contact them directly to find out their own protocols.

Thank you

 

04/04/2020: Farm Department

The CVG foot trimming crush was in action again yesterday. It’s nice to be out in the spring sunshine.
We are still attending foot trimming calls as an important welfare procedure, provided social distancing can be adhered to.
Try to avoid putting off lame cows until later as quicker attention means quicker recovery.

 

03/04/2020: Equine Hospital

The COVID-19 outbreak has seen a change in how we are able to manage our horses in this difficult time. Restriction in
movement, yard closures and a stop on competitions has led to increased turnout and less exercise of some horses and ponies.
Grass is not like salad for horses! Our pastures often contain a high sugar content and can result in horses consuming up to 5x
more energy than required which leads to weight gain and ultimately obesity. Where possible we must aim to limit the impact
that this might have on the weight control of our horses.
Obesity and recent weight gain can have a number of negative consequences on health including:
• Increased laminitis risk
• Poorer prognosis for recovery from laminitis
• Increased risk of other causes of lameness from carrying extra weight
• Increase in pro-inflammatory mediators
• Respiratory compromise- mass of the respiratory tract may decrease relative to body mass
• Strangulating small intestinal lesions (colic) due to pedunculated lipomas
Tips for managing weight:
• Body condition score your horse regularly to monitor weight and identify weight increases early which are then easier to
reverse with restricted diet
• Swap high quality forage for low quality forage
• If managing horses at pasture, restrict grass intake using strip grazing. Advance fencing by small amounts twice daily to break
up grass meals. Ensure good pasture management removing ragwort etc
• Use a grazing muzzle
• If restricting your horse’s diet it is important to include a low calorie feed balancer to ensure the horse is still receiving correct nutrients

 

02/04/2020: Equine Hospital

Our team of equine vets and nurses are eager to keep in contact with you while we are all restricted in being able travel, therefore, we thought we would like to come into your home through the medium of video!! We are going to be making a series of video presentations which will be able to be accessed through YouTube, and we would like you to suggest topics you would be interested to learn about. Will has busy already and has already made some informative videos and we would like you to be involved by taking part in our poll to see which of these you would like us to post first. Please choose from the two options:

A. Recognising the signs of colic

B. Hoof/foot care: bruised sole, abscess

We would also welcome any suggestions for topics for future videos from the vet and nursing teams so please leave a comment with your suggestions.

We would also like to reassure you that during this unsettling time the equine team are still available twenty-four seven to provide veterinary care for your equine companions. Contact the equine reception, Monday to Friday 8am to 5pm, on 01555 660000 or 01786231199 and the emergency out of hours number is 07932736960.

 

02/04/2020: Small Animal Hospital

SOMETHING FOR THE NHS

One of the well-known symbols for the NHS is the rainbow badge. Many people have been sending rainbow pictures to various hospitals around the country, but this has been discouraged to limit the spread of the virus on the paper.

However, as a thank you to the NHS staff who risk their lives every day for us, we thought we would ask if anyone wanted to produce rainbow pictures, and send digital images to us. We could then print and display them on the large windows at our Wishaw branch, which is currently closed.

If anyone is interested in doing this please send your images to Hazel Irvine, one of the Wishaw managers, at hazel.irvine@clydevetgroup.co.uk.

Thanks

 

01/04/2020: Small Animal Hospital

CLYDE VET GROUP – CIVD-19 FURTHER UPDATES

In line with directives from the governing bodies of our profession, and to minimise the health risks to the public, and our staff, we have to inform clients that from tomorrow, 2/4/20, we will be delaying first vaccinations in puppies and kittens until after 20th April. We will however give second injections to those who have already had their first one.

If you have already booked your pet in for a first vaccination before 20th April please phone us to re-arrange the appointment. We will also be trying to contact everyone before then as well.

In the meantime we would ask that your pet has no contact with unknown, or unvaccinated, animals, and exercise is limited to your garden.

We are sorry for the inconvenience, but such actions are necessary at this time.

Thank you

 

30/03/2020: Equine Hospital

***Telemedicine Consultations***

To allow us to continue to provide the best care for your horse we are now offering, by appointment, video consultations with one of our vets.

This will be offered alongside our 24/7 service for emergency and essential treatments and is available at a cost of £30. It is suited to a number of non-emergency cases such as lumps and bumps, minor wounds and some lameness assessments.

To book an appointment for this please contact the reception team on 01555 660000, extension 3, and they will guide you through the process. Please note that you will need a stable internet connection to utilise this service.

 

28/03/2020: Small Animal Hospital

The link below is some advice issued by the Scottish Government for owners of companion animals and livestock during the current Covid-19 outbreak. Stay safe.

https://www.gov.scot/publications/coronavirus-covid-19-advice-to-owners-of-companion-animals-and-livestock/?fbclid=IwAR3APt9p5vT_DUVcYGcmxyot2LbCEcx4MpeQUDYu-YNYQpjE8lQAHyxr4B8

 

26/03/2020: Farm Department

Unprecedented times mean we have to adapt to the enforced working conditions. However, we endeavour to maintain the majority of our services to our farming clients. Farm vets are crucial in maintaining food safety, food security and animal welfare.

While on-farm, please adhere to strict social distancing and if under self-isolation, ensure our vets are aware of this prior to visiting. We will instruct you on what needs to happen for us to attend the emergency call.

As a reminder, if you are self-isolating and cannot collect medicines, we will make efforts to deliver these to you to facilitate the difficulty it presents.

Please phone the clinic to organise visits as normal. However, when collecting medicines please place orders ahead of collection, unfortunately, you will not be allowed into the clinic. There may also be delivery delays in some supplies over the coming months so ringing ahead will streamline the process.

We have a large team of 15 farm vets, so in the unfortunate event of 1 or 2 vets on self-isolation, we should still be able to provide our dedicated farm service.

LANARK CLINIC OPENING HOURS

Monday – Friday: 8am-5pm

Saturday: 9am-12pm

Sunday: CLOSED

STIRLING CLINIC OPENING HOURS

Monday – Friday: 8.30am to 2pm

Saturday and Sunday: CLOSED

 

24/03/2020: Equine Hospital

Further to the Prime Minister’s announcement last night and at this time of National Emergency our Equine vets will be doing emergency work only with immediate effect.

As Equine vets, our jobs are about protecting animal health and welfare but we now find ourselves in a position where it also our duty to do everything we can to protect human health, particularly those in our community who are most at risk.

We will be ensuring that any of our employees that can work remotely from home. As these employees make the transition, we might see an impact on wait times for our phone or email service today. We greatly appreciate your patience and understanding as we work through this together.

We are committed to providing a service for those animals in genuine need of emergency care. Our vets and staff will obviously continue to be available on the phone to give you advice and discuss any concerns you may have about your horse’s health.

Stay at home and stay safe!

 

24/03/2020: Equine Hospital

We hope you are all well and following government guidelines to stay safe whilst taking time to enjoy the companionship of your horses in these challenging times.

As vets, our jobs have always been about protecting animal health and welfare but each day we have seen new and essential guidance from the government. We now find ourselves in a position where it also our duty to do everything we can to protect human health, particularly those in our community who are most at risk.

Consequently we have reached the decision to stop all non-essential work.

We are cancelling all booked in work thereby limiting the movement of individuals and potential spread of COVID-19. This morning we will be contacting everyone with appointments already booked in. We expect our phone to be very busy so please wait for us to contact you.

We ask that if one of our vets does have to come to visit your horse in the event of an emergency that you ensure that you maintain excellent social distancing and we will work to do the same.

Your horse’s welfare is very important to us, as is the health of everyone in our community. If you are concerned about your horse’s health in any way, please phone our office in the first instance and we will be very happy for one of our vets to speak to you and give you advice.

 

24/03/2020: Small Animal Hospital

CLYDE VET GROUP – FURTHER UPDATES

Just to clarify the position with regard to various policies at Clyde Vet Group in the next week or so.

1) APPOINTMENTS. All patients that need to see a vet must come to Lanark. No patients will be seen at Lesmahagow or Wishaw, and no member of the public will be permitted to enter any of our buildings. One of our vets will come out into the car park and take the patient into the building.

2) We are only seeing emergency appointments, so please do not be offended if we are unable to see your pet. All routine surgeries have also been cancelled for the next three months.

3) WORMERS & FLEA TREATMENT. Unfortunately, due to the volume of urgent prescription requests this week, we would ask clients to wait until next week to order wormers and flea treatment.

4) VACCINATIONS. We have decided to prioritise puppies and kittens, so we would kindly request that adult boosters are delayed for 3 months, as they will still have good protection. If any dog or cat has restarted a booster course, because it has lapsed, we will still give the second injection.

5) PRESCRIPTIONS. We are still dispensing medicines for on-going prescriptions, but we would ask clients to be patient, as members of the public will not be permitted to enter the building. This greatly delays the time it takes to deal with each person. We will be able to hand out Wishaw prescriptions at the Wishaw surgery, but we will phone each client individually to arrange collection there.
Thank you

 

24/03/2020: Farm Department

IMPORTANT INFORMATION
We have received an update from SAC:
Due to the current Pandemic, SAC has advised the only lab testing THEY are undertaking at the moment is for sick animals and Scot Gov BVD testing. No routine health screen testing will be completed until further notice by the SAC.
Be assured our farms will still be serviced by OUR vets as needed.

 

23/03/2020: Small Animal Hospital

CLYDE VET GROUP – IMPORTANT CHANGES FOLLOWING PRIME MINISTER’S SPEECH TONIGHT

Following the announcements tonight by the Prime Minister, and Scotland’s First Minister, Clyde Vet Group will immediately go on to an emergency work regime only.

We will continue to see seriously ill cases at our main Lanark practice, and be able to issue prescriptions and treatments from Lanark, but these will need to be posted to clients, unless critical for the immediate care of your pets.

WISHAW AND LESMAHAGOW WILL CLOSE WITH IMMEDIATE EFFECT, and all scheduled operations will be cancelled. All phone lines will be transferred to Lanark.

PLEASE DO NOT TRY TO GO TO ANY BRANCH OTHER THAN LANARK, AS YOU WILL NOT BE ADMITTED.

IF YOU HAVE ANY QUESTIONS PHONE LANARK ON 01555 660000, AFTER 8 AM TOMORROW MORNING.

We will still be able to offer telephone advice, and we were already in the process of creating a telemedicine option for our clients, but this may not be up-and-running until next week. We will let you know as soon as possible when this is operational.

Once again we must thank all of our clients for the patience you have already shown, and will, I’m sure, continue to show, but please remember we are still here for you.

 

23/03/2020: Small Animal Hospital

CLYDE VET GROUP – IMPORTANT CHANGES

We want to assure all of our clients that Clyde Vet Group is STILL OPEN, and continuing to work. However, in response to discussions within our profession over the weekend, in order to maximise the safety to our clients and staff, we will be reducing much of our routine work.

As the list is long we would advise you to phone your nearest branch to ask for details.

We will be strictly enforcing the ONE CLIENT PER PET rule, with certain exceptions for disabled clients, and those who cannot leave children at home. We would however ask that wherever possible children do not enter our buildings.
PLEASE DO NOT BE OFFENDED IF WE ASK YOU TO LEAVE THE BUILDING AS WE ARE DOING IT FOR YOUR BENEFIT.

We would ask that ALL clients phone the practice before coming. It is not appropriate that you simply come in for the time being.

We would also ask that breeders of dogs and cats consider carefully whether they should breed their animals at this time, as we cannot know how the situation will change in the months ahead.

THANK YOU FOR YOUR PATIENCE AT THIS TIME, BUT THESE CHANGES ARE TO ENSURE THE SAFETY OF OUR CLIENTS AND OUR STAFF.

 

23/03/2020: Farm Department

IMPORTANT FARM VISIT ADVICE

Due to the Coronavirus pandemic, the government has now issued strict guidance on the minimisation of social contact between humans. We have a responsibility to support this, both for our clients and our teams.

This means that there are new risks that must be considered, when deciding whether we should be visiting farms or not. Our veterinary teams make decisions every day, by weighing up relative risks vs benefits. However, during these unprecedented times, although all of our visits have health benefits, we must consider whether the risk to our clients of visiting the farm justify these benefits. All of our farm vets will be working from home and only visiting the practice to collect meds and restock their cars.

What you need to know:

· Our team members are following government social distancing advice at all times

· Visits are only taking place on farms that aren’t showing symptoms or self-isolating

· If someone on the farm is self-isolating and the visit is an emergency then a 2nd team member will attend to help with the call rather than interaction with farm team

· Visits should take place in well ventilated area or outside where possible, animal should be restrained to allow 2m safe space between team member and farm staff

· We are limiting the number of people in practice buildings, as such could you please call in advance to order medications and call when you are outside so that a staff member can bring them out for you

· We will not be doing any of the following visits in person, but can do some over the phone/video call:

- Health planning
- Data analysis
- Milksure/antibiotic failure investigations
- Smallholder visits that don’t pertain to food chain or
animal welfare
- Training courses

We would like to thank you for your patience and understanding and hope that you all stay safe.

 

20/03/2020: Small Animal Hospital

HIP AND ELBOW SCORING IN DOGS

We have been informed by the British Veterinary Association that they are suspending the current hip and elbow scoring system. It is uncertain how long this will last, but it is likely to be at least 2 months. We will therefore not be sending hip or elbow x-rays to the BVA for that length of time. We would ask that clients contact us in May to get an update on this position. Thank you.

 

20/03/2020: Farm Department

Due the closure of the SRUC post mortem facilities in Edinburgh and Ayr, our vets have been undertaking further training in post mortem examination. We would like to reassure our clients that we have the capability to provide the essential post mortem services they require including aborted calves and lambs. However, we would ask that any post mortems of aborted calves and lambs are done on farm and not brought in to the practice. There remains an SRUC post mortem service at Glasgow university for anyone who prefers to take animals there.

 

19/03/2020: Equine Hospital

As we may experience delays in deliveries of medications to us, please give us a minimum of 48 hours notice for repeat prescriptions. ​

We are doing all we can to maintain supplies but challenges are inevitable due to suppliers suffering shortage of team members.

 

19/03/2020: Small Animal Hospital

IMPORTANT NOTICE

As we may experience delays in deliveries of medications to us, please give us a minimum of 48 hours notice for repeat prescriptions.

We are doing all we can to maintain supplies but challenges are inevitable due to suppliers suffering shortage of team members.

 

18/03/2020: Small Animal Hospital

CLYDE VET GROUP WISHAW CONSULTATIONS – IMPORTANT NEWS

Due to the current Coronavirus issues, for the safety of clients, and staff, we have been limiting the number of people in the Wishaw waiting room. This will be a particular issue with our Saturday morning open surgery.

As a consequence the Wishaw Saturday surgery, from 28th March 2020, will be by APPOINTMENT ONLY, running from 9.30-11.30 am. If you turn up without an appointment you may be turned away, so please phone in advance to ensure you will be seen.

Thank you, in advance, for your help with this.

 

18/03/2020: Small Animal Hospital

LATEST CLYDE VETS SMALL ANIMAL UPDATE- PLEASE READ

We want to assure all of our clients that Clyde Vet Group is STILL OPEN, and continuing to do all routine work. However in order to maximise the safety to our clients, and staff, we will be introducing changes to how we do business.

When you phone in to make appointments for consultations or operations we will ask certain questions relating to your Coronavirus exposure.

LOW RISK

1) If your risk is low then appointments can be made as usual.

2) When you arrive for your appointment we would ask that only ONE PERSON comes in to the building, to minimise numbers in our reception. We understand that young children may need to be an exception to this rule.

3) We would also ask, if possible, that you avoid arriving too early for your appointment.

HIGH RISK

1) If your risk is higher we will get a vet to call you back to discuss the case, to establish the urgency of the patient’s condition.

2) If we decide your pet does need to be seen, we would request, where possible, that another family member or friend bring them to the practice.

3) When you arrive we will ask that you stay in your car with the animal, and phone us. A staff member will then collect the animal from the car, and bring them into the building. It will not be possible for you to enter the building.

4) We will take payments over the phone, and once this has been done any medications dispensed will be taken out to the car.

PRESCRIPTION REQUESTS

1) For prescription requests we will ask the same Coronavirus questions.

2) If your risk is low then you can collect your medicines in the usual way.

3) If your risk is higher we would ask that you do not call in to collect the prescription but get somebody else to collect it. Alternatively the medicines can be posted by guaranteed delivery (postage costs will apply), or you can phone us when outside and we will deliver it to the car.

4) In all cases we would prefer to take payment over the phone, to minimise the handling of money.

HOUSE VISITS

Unfortunately house visits will only be possible where there is no risk of infection to our clients, or our staff. We would anticipate it will be far more difficult to accommodate clients in this regard in the next few months, so we would always encourage you to bring your pet to us.

Once again we would thank all of our clients for their understanding at this difficult time.

 

17/03/2020: Equine Hospital

Thank you for your patience, please be aware when phoning in & when the vets are arriving, we will be asking a few short questions regarding the current COVID-19 virus & safe guarding our colleagues as well as our clients. The questions are the following:
1. Have you travelled outside the UK in the past 14 days.
2. Have you, or someone you live with, or your animal(s) been in contact with someone with COVID-19 virus?
3. Do you have a cough, high temperature or shortness of breath?
If you answer yes to any of the following questions please phone NHS 24/7 or 111.

 

17/03/2020: Equine Hospital

We would like to reassure all of our clients that we remain committed to providing care to all of our patients. Due to the changed government guidance last night, there may be changes in practice team availability. Please continue to monitor our social media for any further announcements, but please do contact us if your animal(s) requires veterinary care. We also ask you to support our team who are working very hard at a challenging time to ensure the animals entrusted to our care are looked after throughout the coming weeks.

 

17/03/2020: Small Animal Hospital

Thank you for your patience, please be aware when phoning in & when the vets are arriving, we will be asking a few short questions regarding the current COVID-19 virus & safe guarding our colleagues as well as our clients. The questions are the following:
1. Have you travelled outside the UK in the past 14 days.
2. Have you, or someone you live with, or your animal(s) been in contact with someone with COVID-19 virus?
3. Do you have a cough, high temperature or shortness of breath?
If you answer yes to any of the following questions please phone NHS 24/7 or 111.

 

17/03/2020: Small Animal Hospital

We would like to reassure all of our clients that we remain committed to providing care to all of our patients. Due to the changed government guidance last night, there may be changes in practice team availability. Please continue to monitor our social media for any further announcements, but please do contact us if your animal(s) requires veterinary care. We also ask you to support our team who are working very hard at a challenging time to ensure the animals entrusted to our care are looked after throughout the coming weeks.

 

17/03/2020: Farm Department

MEDICINES DELEVIRY COVID-19

As a result of the Covid-19 recommendations from the government, some of our clients may find themselves having to isolate themselves and will not be able to come to the practice.

If any of our farm clients are having to self-isolate during the upcoming period then please give us a call to organise for one of our vets to drop off any medications you require for your animals.

This offer extends to those isolating either through infection or as a member of vulnerable groups at high risk of serious Covid-19 complications.

Stay safe and wash those hands!

 

 

17/03/2020: Farm Department

We would like to reassure all of our clients that we remain committed to providing care to all of our patients. Due to the changed government guidance last night, there may be changes in practice team availability. Please continue to monitor our social media for any further announcements, but please do contact us if your animal(s) requires veterinary care.

Could we also ask clients to please phone ahead and order medicines to limit the time that you have to spend waiting for orders at the practice. We ask you to support our team who are working very hard at a challenging time to ensure the animals entrusted to our care are looked after throughout the coming weeks.

Thanks,
CVG Farm Animal Department

 

17/03/2020: Farm Department

Thank you for your patience, please be aware when phoning in & when the vets are arriving, we will be asking a few short questions regarding the current COVID-19 virus & safe guarding our colleagues as well as our clients. The questions are the following:
1. Have you travelled outside the UK in the past 14 days.
2. Have you, or someone you live with, or your animal(s) been in contact with someone with COVID-19 virus?
3. Do you have a cough, high temperature or shortness of breath?
If you answer yes to any of the following questions please phone NHS 24/7 or 111.

 

17/03/2020: Farm Department

We would like to reassure all of our clients that we remain committed to providing care to all of our patients. Due to the changed government guidance last night, there may be changes in practice team availability. Please continue to monitor our social media for any further announcements, but please do contact us if your animal(s) requires veterinary care. We also ask you to support our team who are working very hard at a challenging time to ensure the animals entrusted to our care are looked after throughout the coming weeks.

 

13/03/2020: Small Animal Hospital

ADVICE DURING THE CURRENT CORONAVIRUS OUTBREAK

Due to the current concerns regarding Covid-19 (Coronavirus), and following Government advice, we are making some changes to our appointments at our various branches.

In order for clients to be protected we request that you try to sit at least 2 meters apart from each other. This means that the ‘open’ surgery at Wishaw, which runs Monday-Saturday morning will need to change. We will only permit 7 clients in the waiting room at any one time, and you may be asked to stay outside until you are called. If you come by car, you can stay in your car and we will call you in.

Hand sanitisers will be present in all waiting rooms - please use them.

In addition, we may limit non-urgent work until the anticipated peak of the outbreak has hopefully passed. This may include routine vaccinations and castrations for cats and dogs. This will allow us to reduce the number of clients in the buildings at any one time, and allow us more flexibility in the event we have absent staff due to self-isolation.

Thank you in advance for your understanding at this time.